Before confirmation
Either side can withdraw a request, decline or cancel before a booking is confirmed, with no charge.
After confirmation
Once a booking is confirmed, either side can request a cancellation with a reason. The other side can accept or decline. If you cannot agree, you can open a dispute and our team will review it.
What happens to payments
For bookings paid in the app, refund eligibility depends on how far the work has progressed — see the Refund Policy. Bookings settled directly between the parties are refunded directly between them.
Repeated cancellations
Frequent late cancellations may lead to restrictions on an account.