In-app payments
Refunds only apply to bookings paid through the app. The current refund levels set by the platform are shown below this policy.
How refunds are reviewed
Refunds are reviewed by our team, and processed back to the original payment method by the payment provider. Provider fees may not be refundable.
Direct payments
When a booking was settled directly between the business and the creator, refunds must be agreed and paid between them.
Disputes
If you disagree with a cancellation or delivery outcome, open a dispute from the booking workspace within the dispute window shown below.